Free Support Options:
Free support options vary by product. These options include email support and our Knowledge Base. Additional information on these support options can be found on our Technical Support portal. Please click here to be redirected to our Technical Support portal.
- Installing the PC Editor and ActiveSync: (first time only) insert the ChatPC Editor CD into your computer. You should see a Welcome Screen appear (this may take a few moments), if not, you will need to navigate to your CD through Windows Explorer and choose setup.exe.
- Chat Editor version 2.23 Chat Editor version 2.22 Chat Editor version 2.21 Chat Editor version 2.20.0 Chat Editor version 2.19.0 Chat Editor version 2.18.0.
- Communication apps, speech generating devices, eye trackers and eye gaze/eye-controlled devices for people with disabilities and special needs who require AAC.
Open up Nova Chat Editor on the PC Tap Help-Check Online For New Version A box will appear stating that “A new version of Nova Chat Editor is available online.
Nova Chat Room
Paid Phone Support
Hours: Monday - Friday 8AM-5PM PST
Phone: 888-691-0871
Eligible Products: The following products are eligible for Paid Phone Support:
- Bookkeeper*
- Bookkeeper 2021 Tax Table Updates
- Checksoft Home & Business 14 & above
- Checksoft Personal Deluxe 14 & above
- Checksoft Premier 14 & above
- MyInvoices & Estimates v10.x
- MyInvoices & Estimates v9.x
- InPixio Photo Maximizer v3
- InPixio Photo Clip v6 & v7
- InPixio Photo eRaser
- InPixio Photo Clip 8.0
- InPixio Photo Clip 9.0
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In order to access Technical Support via phone, you will need a support code. A support code can be used once per incident. Support codes can be purchased on our site at a cost 1 code for $9.99 valid for 30 days or 3 codes for $19.99 valid for 1 year.
Select products are eligible for phone support. Please see the Eligible Products listed above that receive phone support. If you cannot find your product on that list, please refer to the Free Support Options listed above.
Please have your support code ready when called in to confirm eligibility for phone support.
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All VCOM products are eligible for free email support. Our Knowledge Base and methods of contacting Technical Support can be found on our support portal. VCOM Technical Support is available for all of the followng products:
- Fix-It Utilities
- PowerDesk
- Fix-It Drive Erase Pro
Nova Chat Editor Download
- Web Easy
- Fix-It Driver Repair
Nova Chat Editor Software Download
Please click here to be redirected to the VCOM support portal.
Here are instructions on how to import/export the vocab file from Chat Editor to the device using iTunes®
To Export
- Connect the device to the PC
- Open iTunes®
- On the device, go to the Vocab File section and tap on Menu in the top right
- Tap on Export a Vocab file
- Choose the Vocab File you wish to export
- Name the file that you are exporting and tap save
- In iTunes® on the PC, Tap on the device and go to the File Sharing section
- Scroll down until you see TouchChat in the File Sharing area and select it
- You should see the vocab file that you are exporting in the list.Clilck on the file and click the Save To Button (bottom right)
- A Windows save box will appear. Select the folder where you want the file to be saved
To place the file into Chat Editor, there is an import folder located on the desktop of your PC. It was placed there when the program was installed. If it is not there, you can locate the import folder depending on the version of Windows you are using:
Windows XP : My computer ->C drive (local drive)->Documents and Settings->Users (*log in ID*)->Application Data->Chat Editor->Import
Nova Chat App
Windows Vista/Windows 7 :
C: Drive ->Users->*User ID*->AppData->Roaming->Chat Editor->Import
Nova Chat Editor Download
NOTE : The Application Data folder (for Windows XP) or the App Data Folder (for Windows Vista / 7) might be hidden. To make them visible, you will have to go to the control panel and choose folder options. Then choose the View tab, and under Advance settings-> Hidden files and folders put the dot in Show hidden files and folders. Then click OK. That should make them appear for you to choose.
The vocab file should start importing automatically after a few minutes.
Once you are done editing the vocab file and want to place it back to the device, follow the steps below:
Nova Chat Editor
- open the Chat Editor program on your computer
- choose a TouchChat configuration
- Choose Library
- Choose Transfer -> Vocab to file
- the Transfer box will appear, highlight the file you wish to export and click on Transfer from the top left-hand side
- a Windows Save As dialog box will appear
- save your vocab file to your computer (remember where you save it to), make sure that the .ce remains at the end of the file name
- after the file has been saved, open up iTunes®
- Attach device to the PC
- Open iTunes®
- Tap on the device and go to the File Sharing section
- Scroll down until you see TouchChat in the File Sharing area and select it
- Click on TouchChat and you will see an Add File option in the lower right hand section
- Tap ADD and a Windows save screen will appear
- Locate the file you wish to add to your device and tap open
- You should see that the file has appeared in the TouchChat Documents section
- Now, go to the device and go to the Vocab File section
- Tap on Menu->Import/Export a Vocab -> Import from iTunes
- Select the file you wish to import, then hit Save in the top right of the screen
- Your imported file should appear in the Vocab File list
- Tap on the file in the vocab listing to open